2024知到答案 酒店情境英语（厦门南洋职业学院） 最新智慧树满分章节测试答案
模块一 单元测试
1、多选题：
What can you respond when a guest greets you? 回复客人的问候时我们可以说什么？（ ）
选项：
A:It’s good to see you.
B:So nice to see you again.
C:I’m just fine. Thank you for asking.
D:I’m well, thank you. And you?
答案: 【It’s good to see you.;
So nice to see you again.;
I’m just fine. Thank you for asking.;
I’m well, thank you. And you?】
2、多选题：
Which of the followings are NOT FORMAL when we greet our guests?在向客人问候时，下列哪些是不正式的说法？（ ）
选项：
A:Welcome to XX Hotel. How can I help you?
B:Hi there! How’s it going?
C:Hey!What’s up?
D:How are you this morning? What can I do for you?
答案: 【Hi there! How’s it going?;
Hey!What’s up?】
3、判断题：
Your employees should always be introduced first to your guests.（ ）
选项：
A:对
B:错
答案: 【错】
4、多选题：
How could we answer a guest phone when the person he/she wanted is not available?当客人要找的人没在时，我们该如何在电话中回复？（ ）
选项：
A:Sorry, Mr. Green is out at the moment. Could I leave a message for him?
B:Can you please hold the line? / Can you please hold on a moment?
C:I’ll connect you now.
D:I’m afraid ... is not available at the moment
答案: 【Sorry, Mr. Green is out at the moment. Could I leave a message for him?;
I’m afraid ... is not available at the moment】
5、判断题：
When answering a phone from a guest, it’s better to remember them instead of writing them down. （ ）
选项：
A:错
B:对
答案: 【错】
模块二 单元测试
1、多选题：
Besides bedrooms and bathrooms, suites may also be equipped with（ ）.
选项：
A:dining area
B:a living /sitting room
C:balcony
D:a study room
答案: 【dining area;
a living /sitting room;
balcony;
a study room】
2、单选题：
Which of the following translations are NOT CORRECT?不正确的翻译是哪项？（ ）
选项：
A:accessible room无障碍房间
B:non-smoking room无烟房
C:adjoining rooms相邻房
D:connecting room相邻房
答案: 【connecting room相邻房】
3、单选题：
If we answer the phone from a guest after three rings, first we could say（ ）.
选项：
A:I am sorry to have kept you waiting. Sir/ma’am.
B:May I have your name, Sir/ma’am?
C:What can I do for you, sir/ma’am?
D:Do you have a reservation, sir/ma’am?
答案: 【I am sorry to have kept you waiting. Sir/ma’am.】
4、判断题：
We can get the names by asking “May I have your name, Sir/Madam?”, and it’s more polite to address them with Mr./Mrs./Miss/Ms. XXX . （ ）
选项：
A:错
B:对
答案: 【对】
5、多选题：
Which of the followings could be used when dealing with a guest who wants to cancel a reservation ( )。
选项：
A:Your deposit will be refunded to your account in 7 days.
B:Would you like me to send a confirmation letter to your email box?
C:Since you have canceled it before 4 p.m. on March 2, there’s no cancellation charge.
D:Yes, Mr./Ms XX. You booked one queen room for 3 nights from Apr. 2-4. Is that right? Do you need to cancel it?
答案: 【Your deposit will be refunded to your account in 7 days.;
Would you like me to send a confirmation letter to your email box?;
Since you have canceled it before 4 p.m. on March 2, there’s no cancellation charge.;
Yes, Mr./Ms XX. You booked one queen room for 3 nights from Apr. 2-4. Is that right? Do you need to cancel it?】
模块三 单元测试
1、单选题：
A guest wants to check in, and he tells us that he has a reservation. So we could say （ ）。
选项：
A:Good morning/afternoon/evening, Welcome to XX Hotel.
B:May I have your name, please? ...Yes, Mr./Ms. SMITH. You booked a standard room for 2 nights on June 7-8. Is that right?
C:Sir/Madam, do you have a reservation?
D:Here is your passport. Please keep it.
答案: 【May I have your name, please? ...Yes, Mr./Ms. SMITH. You booked a standard room for 2 nights on June 7-8. Is that right?】
2、多选题：
You are checking in a guest without a reservation. The guest wants a standard room, but there are not any standard rooms. We could say （ ）.
选项：
A:Sorry, but I can only offer you a walk-up rate at 550 yuan for a standard room including breakfast.
B:Sorry, there are not any standard rooms available now. Would you like to try our double room?
C:Sorry, there are no vacant standard rooms now. How about a suite? Our suite is 200 yuan more, but it includes 2 free dinner tickets to our buffet restaurant, which is normally worth 299 yuan each.
D:Sorry, all the standard rooms and double rooms are fully booked. But we still have a suite with a very good view of the city. The rate is 800 yuan including 3 breakfasts.
答案: 【Sorry, there are not any standard rooms available now. Would you like to try our double room?;
Sorry, there are no vacant standard rooms now. How about a suite? Our suite is 200 yuan more, but it includes 2 free dinner tickets to our buffet restaurant, which is normally worth 299 yuan each.;
Sorry, all the standard rooms and double rooms are fully booked. But we still have a suite with a very good view of the city. The rate is 800 yuan including 3 breakfasts.】
3、判断题：
Compared to advance rate, walk-up rate is always a little cheaper.（ ）
选项：
A:错
B:对
答案: 【