2025知到答案 酒店英语口语(广西金融职业技术学院) 最新智慧树满分章节测试答案
项目一 单元测试
1、判断题:
The main responsibilities of the front office include handling check-in and check-out procedures for guests.
选项:
A:正确
B:错误
答案: 【正确】
2、单选题:
Which of the following most reflects the core responsibilities of the housekeeping department?
选项:
A:Providing catering services and managing restaurant operations
B:Responsible for the cleaning, organizing, and maintenance of hotel rooms
C:Providing guests with travel consultancy and transportation arrangements
D:Organizing recreational activities and providing wellness facilities services
答案: 【Responsible for the cleaning, organizing, and maintenance of hotel rooms】
3、多选题:
Which of the following descriptions about Marriott International Group are correct?
选项:
A:Marriott International Group owns the Ritz-Carlton hotel brand
B:Marriott International Group is headquartered in the UK
C:Marriott International Group was established in 1957
D:Marriott International emphasizes brand diversity, covering multiple market positions
E:Marriott International Group is one of the hotel groups with the most guest rooms worldwide
答案: 【Marriott International Group owns the Ritz-Carlton hotel brand;
Marriott International Group was established in 1957;
Marriott International emphasizes brand diversity, covering multiple market positions;
Marriott International Group is one of the hotel groups with the most guest rooms worldwide】
4、单选题:
Which of the following brands belongs to InterContinental Hotels Group?
选项:
A:Hilton Garden Inn
B:Courtyard by Marriott
C:Ritz-Carlton Hotel
D:InterContinental Hotels & Resorts
答案: 【InterContinental Hotels & Resorts】
5、单选题:
A certain hotel has over 1500 rooms, typically featuring a large conference center, multiple dining venues, and comprehensive entertainment facilities, primarily catering to international conferences, large business events, and tour groups. What type of hotel is most likely being described?
选项:
A:Resort Hotel
B:Business Hotel
C:Extended Stay Hotel
D:Mega Hotel
答案: 【Mega Hotel】
6、多选题:
Which of the following are examples of digital check-in tools in hotels?
选项:
A:Digital room key
B:Self-service kiosk
C:Mobile app
D:Front desk counter
答案: 【Digital room key;
Self-service kiosk;
Mobile app】
7、判断题:
Smart room technology can only be used by guests who have technical expertise.
选项:
A:错误
B:正确
答案: 【错误】
8、单选题:
Which of the following is a benefit of using digital loyalty programs in hotels?
选项:
A:reduces marketing costs
B:Requires more physical check-ins
C:Reduces the need for internet access
D:Increases guest engagement and return visits through personalized offers
答案: 【Increases guest engagement and return visits through personalized offers】
9、单选题:
What is a digital check-in system in a hotel?
选项:
A:A system that requires guests to check in at the front desk
B:A system that allows guests to check in using a mobile app or kiosk
C:A system that prints paper receipts only
D:A system that tracks hotel expenses
答案: 【A system that allows guests to check in using a mobile app or kiosk】
10、单选题:
Which smart room technology allows guests to control room temperature remotely using a mobile app?
选项:
A:Smart speaker
B:Smart television
C:Smart lighting system
D:Smart thermostat
答案: 【Smart thermostat】
项目二 单元测试
1、单选题:
What is the first step to be taken in the FIT reservation process?
选项:
A:Collect guest information
B:Greet the guest
C:Confirm booking details
D:Provide additional service options
答案: 【Greet the guest】
2、多选题:
What are the important pieces of information to collect when making team bookings?
选项:
A:Special Requirements (such as accessibility features, catering arrangements, etc.)
B:Check-in and Check-out Dates
C:Number of Rooms
D:Personal Hobbies of Team Members
E:Team Name
答案: 【Special Requirements (such as accessibility features, catering arrangements, etc.);
Check-in and Check-out Dates;
Number of Rooms;
Team Name】
3、单选题:
Which of the following sentences is appropriate for confirming reservation information when welcoming guests with a reservation?
选项:
A:We can arrange for however long you want to stay.
B:Please go wait in the restaurant first.
C:What name did you use when making the reservation?
D:Please put your luggage here.
答案: 【What name did you use when making the reservation?】
4、判断题:
When receiving guests without reservations at a hotel, if the front desk cannot provide the room type the guest expects, you can say “I’m sorry, we don’t have that room type available.”
选项:
A:错误
B:正确
答案: 【正确】
5、单选题:
While hosting group guests, if a team member suddenly requests to change rooms and the front desk finds that this request involves a change in room type and incurs additional charges, which of the following is the most appropriate way to handle it?
选项:
A:Communicate with the guest to explain the situation and consult the team leader's opinion before making a decision
B:Directly change the room without mentioning the cost issue
C:Refuse to change the room to avoid incurring extra costs
D:Suggest that the guest leave the hotel to find other accommodation
答案: 【Communicate with the guest to explain the situation and consult the team leader's opinion before making a decision】
6、单选题:
In the hotel self-check-in scenario, which of the following is the correct English guiding expression?
选项:
A:Just click the 'Confirm' button twice to finish your check-in.
B:You can scan your ID and passport on the screen to start check-in.
C:You must call the front desk to complete the check-in process.
D:Please fill out this form first, even though you are using the self-check-in kiosk.
答案: 【You can scan your ID and passport on the screen to start check-in.】
7、单选题:
Which of the following is the most appropriate greeting to use when welcoming a guest to the hotel shopping center?
选项:
A:Are you here to buy something?
B:Welcome to our hotel shopping center. How can I assist you today?
C:You're late, we're about to close.
D:Hi, what are you looking for?
答案: 【Welcome to our hotel shopping center. How can I assist you today?】
8、判断题:
In airport