第一章 单元测试

1、多选题：
Which of the following statements about the visa application invitation letter and the ordinary invitation letter are correct?
选项：
A:The visa application invitation letter has specific format requirements, while the format of the ordinary invitation letter is relatively more flexible.
B:The visa application invitation letter must make a clear visa application request to the visa officer, while the ordinary invitation letter does not need to do so.
C:There is no difference in address between the visa application invitation letter and the ordinary invitation letter.
D:The visa application invitation letter needs to include detailed personal information of the invitee, while the ordinary invitation letter may not require such details.
E:In expressing the purpose of the activity, the visa application invitation letter needs to be more clear and specific to meet visa application requirements.
答案: 【The visa application invitation letter has specific format requirements, while the format of the ordinary invitation letter is relatively more flexible.;
The visa application invitation letter needs to include detailed personal information of the invitee, while the ordinary invitation letter may not require such details.;
In expressing the purpose of the activity, the visa application invitation letter needs to be more clear and specific to meet visa application requirements.】

2、多选题：
Which of the following are major online booking service platforms in China?
选项：
A:Airbnb
B:Booking.com
C:Ctrip
D:Qunar
答案: 【Ctrip;
Qunar】

3、单选题：
Which of the following steps is not part of the key process when handling hotel check-in for foreign guests?
选项：
A:Expressing gratitude
B:Friendly introduction
C:Confirming check-in details
D:Confirming the customer's flight information
答案: 【Confirming the customer's flight information】

4、判断题：
When welcoming foreign guests, as long as they can be identified and greeted promptly at the airport, even if dressed casually and behaving unprofessionally, it will not affect the establishment of trust and good relationships with the guests.
选项：
A:错误
B:正确
答案: 【错误】

5、单选题：
Which of the following is not an importance of the work of welcoming foreign guests?
选项：
A:Increasing personal income
B:Promoting cooperation and development
C:Promoting cultural exchange
D:Enhancing the image of the enterprise or country
答案: 【Increasing personal income】

6、单选题：
When welcoming foreign guests at the airport, which of the following situations comprehensively reflects the key points of timeliness, identification, and professional image, and is beneficial for establishing trust and good relationships?
选项：
A:Arriving at the airport early, accurately identifying the guests through prior communication features, but communicating in ordinary casual attire
B:Arriving at the airport early, accurately identifying the guests using various methods, and communicating in a neat and proper manner
C:Arriving late due to traffic, identifying the guests by asking staff, and communicating sincerely
D:Arriving at the airport on time, identifying the guests using their photos, but showing a degree of casualness during communication
答案: 【Arriving at the airport early, accurately identifying the guests using various methods, and communicating in a neat and proper manner】

7、单选题：
What is the first step typically taken during the factory visit process for foreign business?
选项：
A:Lead the client to visit the production workshop
B:Give an opening introduction in the conference room
C:Take the client to the quality inspection department to check product quality
D:Guide the client to visit the R&D department
答案: 【Give an opening introduction in the conference room】

8、单选题：
When a foreign client visits the factory and inquires about production efficiency while visiting the production department, which response accurately uses key phrases and structures for guiding the visit and also addresses the functions of the production department appropriately?
选项：
A:Our R&D department has been working hard to improve production efficiency.
B:Don’t worry about the production efficiency; it’s definitely not a problem.
C:Our production efficiency is quite high, don’t worry.
D:Well, our production department is equipped with advanced machinery and a well-organized workflow. This enables us to maintain a high production efficiency, with an average output of [X] units per day.
答案: 【Well, our production department is equipped with advanced machinery and a well-organized workflow. This enables us to maintain a high production efficiency, with an average output of [X] units per day.】

9、单选题：
In an important business banquet, which factor should be given the highest priority when choosing a venue?
选项：
A:Does the venue match the theme of the banquet and the needs of the guests?
B:Is the transportation around the venue convenient?
C:Is the venue's decoration style luxurious?
D:How far is the venue from the company?
答案: 【Does the venue match the theme of the banquet and the needs of the guests?】

10、判断题：
In cross-cultural business banquets, the expression of warm welcome and hospitality is very important.
选项：
A:正确
B:错误
答案: 【正确】

第二章 单元测试

1、单选题：
A hotel is located in a bustling city center, primarily targeting business travelers, offering a high level of service, with typically shorter stays, and rated as a five-star hotel. Based on hotel classification standards, which type of hotel is it most likely to belong to?
选项：
A:Resort
B:Boutique Hotel
C:Economy Hotel
D:Luxury Hotel
答案: 【Luxury Hotel】

2、单选题：
The hotel front desk is the core area for interaction between the hotel and guests. Which of the following is NOT a core function of the hotel front desk?
选项：
A:Room cleaning service
B:Check-out settlement service
C:Check-in service
D:Guest reservation service
答案: 【Room cleaning service】

3、多选题：
In the actual scenario of booking a room by phone, which of the following situations require staff to flexibly use professional expressions and handle specific cases, belonging to the more challenging special needs and inquiries of guests?
选项：
A:The guest requests to book a room with the best view but has a limited budget
B:The guest inquires whether they can bring a large pet
C:The guest asks about the price of a standard room and whether there are vacancies according to the normal process
D:The guest hopes the hotel will provide free airport transfer service during booking
E:The guest requests a late check-out during the booking and hopes to avoid extra charges
答案: 【The guest requests to book a room with the best view but has a limited budget;
The guest inquires whether they can bring a large pet;
The guest hopes the hotel will provide free airport transfer service during booking;
The guest requests a late check-out during the booking and hopes to avoid extra charges】

4、多选题：
Which of the following are key roles of the room reservation department?
选项：
A:Process reservation changes
B:Accept guest reservation requests
C:Confirm reservation information
D:Provide dining services to guests
答案: 【Process reservation changes;
Accept guest reservation requests;
Confirm reservation information】

5、单选题：
Guest Xiao Li wants to complete hotel reservations quickly and conveniently and is sensitive to price. Which reservation method is most suitable for him?
选项：
A:Direct reservation at the hotel front desk
B:Phone reservation
C:Online reservation (web-based)
D:Email reservation
答案: 【Online reservation (web-based)】

6、单选题：
During the peak tourist season, many walk-in guests want to quickly book rooms, and the hotel needs to promptly confirm reservation information to avoid overbooking. Which reservation method should the hotel prioritize recommending to guests, and why?
选项：
A:Email reservation, which can detail records of information
B:Phone reservation, which allows real-time communication to confirm information
C:Online reservation (mobile application), which is easy to operate and the system can update inventory in real-time
D:Direct reservation at the hotel front desk, which is more reliable on-site
答案: 【Online reservation (mobile application), which is easy to operate and the system can update inventory in real-time】

7、判断题：
The concierge department is only responsible for handling guests' luggage and does not provide other services.
选项：
A:正确
B:错误
答案: 【错误】

8、单选题：
Which of the following is not a service provided by the concierge department?
选项：
A:Wheelchair assistance
B:Room cleaning service
C:Newspaper delivery
D:Luxurious car service
答案: 【Room cleaning service】

9、判断题：
During busy periods, when hotel front desk staff check in guests with reservations, to improve efficiency, they can first assign rooms and issue room keys, then confirm reservations and the check-in process, and do not need to carefully review guest identification information.
选项：
A:正确
B:错误
答案: 【错误】

10、单选题：
In the process of checking out individual guests, which step occurs after the cost review?
选项：
A:Feedback collection and farewell
B:Guest interaction
C:Room inspection
D:Payment processing
答案: 【Room inspection】