第一章 单元测试

1、多选题：
Why should hotel staff study hotel English（ ）?
选项：
A:Boosting Customer Satisfaction and Loyalty, since many guests speak English
B:Reflecting the Hotel's International Image
C:For communication with foreign guests
D:Team Collaboration, since some hotel staff are from English-speaking countries
答案: 【Boosting Customer Satisfaction and Loyalty, since many guests speak English;
Reflecting the Hotel's International Image;
For communication with foreign guests;
Team Collaboration, since some hotel staff are from English-speaking countries】

2、多选题：
How to learn hotel English well（ ）?
选项：
A:Role play the conversation
B:Keep positive attitude and work hard
C:Store words only
D:Store sentences only
答案: 【Role play the conversation;
Keep positive attitude and work hard】

3、判断题：
Housekeeping is the department where we provide clean rooms and services to guests. （ ）
选项：
A:错
B:对
答案: 【对】

4、单选题：
Laundry service is in （ ）department?
选项：
A:Recreation
B:Front Office
C:Food & Beverage
D:Housekeeping
答案: 【Housekeeping】

5、判断题：
The swimming pool is free of charge to registered guests. （ ）
选项：
A:对
B:错
答案: 【对】

第二章 单元测试

1、单选题：
When a guest wants to make a room reservation, which word can be used?（ ）
选项：
A:Reservation
B:Departure
C:Cancel
D:Confirm
答案: 【Reservation】

2、多选题：
Which of the following are common booking channels in a hotel?（ ）
选项：
A:Travel agencies
B:Direct bookings at the hotel Front Desk
C:Online platforms
D:Fax Booking
答案: 【Travel agencies;
Direct bookings at the hotel Front Desk;
Online platforms】

3、判断题：
A double room usually has two single beds.（ ）
选项：
A:对
B:错
答案: 【错】

4、判断题：
为客人更改预订时，必须首先核对客人身份证件信息。（ ）
选项：
A:错
B:对
答案: 【对】

5、判断题：
更改预订的标准流程中，查询房态步骤直接影响能否满足客人新需求。（ ）
选项：
A:错
B:对
答案: 【对】