2024知到答案 酒店英语（海南联盟） 最新智慧树满分章节测试答案
第一章 单元测试
1、单选题：
The following are the basic premises for room upgrading EXCEPT:
选项：
A:out of order
B:overbooking
C:double selling
D:equipment damage
答案: 【out of order】
2、单选题：
The Reservations Department is responsible for carrying out the following duties EXCEPT:
选项：
A:Waking the guest up on time the next morning
B:Receiving the reservations
C:Updating the periodical report of guest resources
D:Taking care of all reservation-related procedures
答案: 【Waking the guest up on time the next morning】
3、单选题：
Which is the duty of a concierge?
选项：
A:Maintaining accurate files on all reservations.
B:Keeping in contact with guest resources.
C:Handling baggage for hotel guests.
D:Updating the periodical report of guest resources.
答案: 【Handling baggage for hotel guests.】
4、单选题：
To reduce customers’ complaints, we are not supposed to:
选项：
A:Avoid difficult clients
B:Identify complaints
C:Stay quiet and listen
D:Resolve ahead of time
答案: 【Avoid difficult clients】
5、单选题：
Which should be the first step of check-out service:
选项：
A:Presenting the bill and total to the guest.
B:Answering any questions concerning the bill that the guest may have.
C:Printing the bill for the guest.
D:Asking if the guest has recently signed any new bills.
答案: 【Asking if the guest has recently signed any new bills.】
第二章 单元测试
1、单选题：
What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
选项：
A:Take the luggage to a safety place
B:Check the room numbers and deliver the luggage one by one
C:Open the doors
D:Check the luggage
答案: 【Check the room numbers and deliver the luggage one by one】
2、单选题：
Which is not in the same class of word with ”towel rack”:
选项：
A:Washing basin
B:Sofa
C:Toilet
D:Bathtub
答案: 【Sofa】
3、单选题：
What should the room attendant say when knock on the guest’s door:
选项：
A:Housekeeping. May I come in?
B:Is there anybody inside?
C:I’m room attendant.
D:Housekeeping.
答案: 【Housekeeping. May I come in?】
4、单选题：
Which is NOT included in the personal laundry service for the guests:
选项：
A:Shoe shining
B:Replacement
C:Laundry
D:Pressing and ironing
答案: 【Replacement】
5、单选题：
What personalized housekeeping service can help the guests who is afraid of oversleeping:
选项：
A:morning call service
B:room service
C:laundry service
D:turn-down service
答案: 【morning call service】