2024知到答案 酒店专业英语 最新智慧树满分章节测试答案
第一章 单元测试
1、单选题：
Seeing something from another point of view is the same as seeing it from their ( )。
选项：
A:Knowledge
B:Perspective
C:Imagination
D:Cultural background
答案: 【Perspective】
2、单选题：
What is NOT an example of cultural differences? ( )。
选项：
A:How close we stand to each other in a business setting
B:How we use gestures.
C:How we speak to and touch our friends.
D:The currency we use to pay for things.
答案: 【The currency we use to pay for things.】
3、单选题：
You should always address adults from other cultures by their ( ).
选项：
A:Middle name
B:Last name
C:Nickname
D:First name
答案: 【Last name】
4、单选题：
The best way to develop cultural awareness is to step back and take a look at yourself. This means ( ).
选项：
A:You should step back and give enough personal space when speaking with guests.
B:You should try to understand how people see you.
C:You should look in a mirror and make sure your hair is combed and you are presentable.
D:You should practice your English so people will understand you better.
答案: 【You should try to understand how people see you.】
5、单选题：
I would like ( ) your reservation.
选项：
A:Confirming
B:Confirm
C:To confirm
D:To confirming
答案: 【To confirm】
6、单选题：
Good Morning, ( ) I help you?
选项：
A:Must
B:Am
C:May
D:Would
答案: 【May】
7、单选题：
( ) is a kind of services or items offered to guests or placed in guest rooms for convenience and comfort and at no extra cost.
选项：
A:Amenity
B:Room service
C:VIP service
D:Housekeeping
答案: 【Amenity】
8、单选题：
After greeting a new guest, the receptionist’s first action should be to ( ).
选项：
A:Call the bellman
B:Ask the guest to register
C:Ask the guest the length of his stay.
D:Check the guest’s reservation
答案: 【Check the guest’s reservation】
9、判断题：
Resorts are generally in a vacation setting centered around a recreation or attraction such as skiing, golf, theme park, or beach getaway. （ ）
选项：
A:对
B:错
答案: 【对】
10、判断题：
Having good customer service skills can help you communicate in a sensitive and flexible manner with people from other cultures. （ ）
选项：
A:对
B:错
答案: 【错】
第二章 单元测试
1、单选题：
Stereotypes are ideas and opinions we believe are true about ( ).
选项：
A:Women
B:Old people
C:Americans
D:All of the above
答案: 【All of the above】
2、单选题：
Your attitude shows through in your tone of voice. To show you are interested, you should ( ).
选项：
A:Raise and lower your voice to emphasize certain points
B:Speak in a monotone
C:Smile and speak in a defensive tone
D:Speak quickly to show you're excited
答案: 【Raise and lower your voice to emphasize certain points】
3、单选题：
There’s a new ( ) restaurant in the hotel.
选项：
A:Chinish
B:All of the above
C:Chinese
D:China
答案: 【Chinese】
4、判断题：
All teenagers like punk music and smoke.（ ）
选项：
A:错
B:对
答案: 【错】
5、判断题：
That guy has a old suit, so he must be poor.（ ）
选项：
A:对
B:错
答案: 【错】
6、判断题：
Some women travelers may be interested in the Spa and the gift shop.（ ）
选项：
A:对
B:错
答案: 【对】
7、判断题：
Americans only like to eat hamburgers and pasta.（ ）
选项：
A:对
B:错
答案: 【错】
8、单选题：
Before the interview, please ensure ( ).
选项：
A:Prepare yourself to answer questions that are likely to be asked.
B:Print your CV and other relevant document.
C:All of the above
D:Inform yourself on the company and individual hotel.
答案: 【All of the above】
9、多选题：
During the interview, you may ( ).
选项：
A:Present yourself professionally
B:Present your relevant work
C:Present your projects and achievements
D:Present your experiences, including travel, volunteer assignments and school clubs
答案: 【Present yourself professionally;
Present your relevant work;
Present your projects and achievements;
Present your experiences, including travel, volunteer assignments and school clubs】
10、单选题：
Interview questions are generally ( ) questions.
选项：
A:Fact-related
B:History-related
C:Truth-related
D:Behavior-related
答案: 【Behavior-related】